Terms and Conditions

For the purposes of these Terms, the following definitions shall apply:

• "Aiden", "we": Aiden Technologies Ltd, a company incorporated in England and Wales with number 14561220 and registered office at Kemp House, 128 City Road, London EC1V 2NX.
• "Client", "you", "user": the individual or legal entity that engages the services or creates an account at aidenstartup.com.
• "Services": the full range of company formation, registered office address, bookkeeping, company maintenance, advisory and digital tool services described on the website and in the Terms of Service by plan.
• "Subscription": the monthly plan engaged by the Client (Standard or PRO, in the United Kingdom or Delaware jurisdiction).
• "Platform": the aidenstartup.com website, the client dashboard and associated applications.
• "Official fee": any amount required by a public authority (Companies House, Delaware Division of Corporations, HMRC, IRS, etc.) for mandatory filings or registrations. It does not constitute a fee charged by Aiden.
• "Aiden Tax Filing": a supplementary, independent service for the preparation and filing of specialised annual returns with the IRS (Form 5472, 1065, 1120).
• "Content": text, graphics, logos, software, documents and other materials available on the Platform.

These Terms constitute a binding contract between the Client and Aiden. By creating an account, engaging a plan or using any of the Services, the Client declares that they have read, understood and fully accepted these Terms, the Terms of Service by plan, the Privacy Policy and the Cookie Policy.

If the Client contracts on behalf of a legal entity, they declare and warrant that they have sufficient capacity and authority to bind that entity. If the Client does not agree with any part of these Terms, they must not use the Services.

The Client must be of legal age and have full legal capacity to contract.

Aiden provides company formation services (LTD in the United Kingdom and LLC/C-Corp in Delaware), registered office address, bookkeeping, company maintenance, advisory services and associated digital tools.

The specific scope of each plan (Standard and PRO) and jurisdiction (the United Kingdom or Delaware) is described on the pricing pages and in the Terms of Service by plan.

Important — services and fees not included:

• The official fees (such as the Delaware Franchise Tax, $300 per year for an LLC) are not included in the subscription. Aiden calculates these and reminds you of the deadlines, but the amount is paid by the Client directly to the relevant authority.
• The annual federal IRS returns (Form 5472, Form 1065, Form 1120) are engaged separately as the Aiden Tax Filing service, owing to their annual, specialised nature and the responsibility associated with signing under penalty of perjury.
• the EIN (Employer Identification Number) and banking operations with Mercury are included only in the Delaware PRO plan.

Aiden may modify, improve or discontinue specific features of the Services, notifying the Client when the change is material.

To access the Services, the Client must create an account providing accurate, complete and up-to-date information. The Client is responsible for:

• Maintaining the confidentiality of their access credentials.
• All activities carried out under their account.
• Notifying Aiden immediately of any unauthorised use of their account.

Aiden shall not be liable for losses arising from unauthorised use of the account where this results from a breach of these obligations by the Client.

As a provider of corporate services, Aiden is subject to due diligence obligations and requirements to prevent money laundering and terrorist financing (KYC/AML).

The Client undertakes to provide any identification documentation requested (identity document or passport, proof of address, information on beneficial ownership and the source of funds where applicable). Aiden may:

• Refuse or suspend the provision of the Services if the Client does not provide the required documentation.
• Report to the competent authorities any transactions that applicable regulations require to be reported, without this constituting a breach of contract or a breach of confidentiality.

The price of each plan is shown on the website and includes applicable taxes where relevant. Contracting is formalised through sign-up and payment of the first instalment and, where applicable, the set-up fee.

• Subscriptions are billed on a mensual.
• The Set-up fees are one-off payments due at the start of the service.
• Prices do not include official fees or supplementary services (such as Aiden Tax Filing), which are billed separately.

Payment is made through the methods enabled on the Platform, processed securely by our payment provider. By providing a payment method, the Client authorises Aiden to charge the corresponding instalments on a recurring basis.

• The Subscription renews automatically at the end of each monthly period unless previously cancelled.
• In the event of non-payment, Aiden may suspend provision of the service after notifying the Client and allowing a reasonable period to remedy the situation.
• The Client is responsible for keeping their payment method up to date.
• Invoices are issued electronically and are made available in the Client dashboard.

The Services are contracted with no minimum commitment period. The Client may cancel at any time from their dashboard or by requesting it from their advisor.

• Cancellation takes effect at the end of the current billing period; the service remains active until that date.
• No pro-rata refunds are made for periods already under way, except where mandatorily required by applicable consumer protection regulations.
• The Set-up fees and work already carried out (for example, a company formation already processed with the relevant registry) are not refundable, as they involve irreversible costs and procedures.
• Following cancellation, the Client is responsible for directly taking over the company maintenance of their business (registered office, registered agent, filings) or engaging another provider.

Right of withdrawal: where European Union consumer protection regulations apply, the consumer has 14 calendar days to withdraw. However, if the Client expressly requests that provision of the service begin during that period and the service is fully performed (for example, the formation is processed), the Client shall lose the right of withdrawal in respect of the part already performed.

The Client undertakes to:

• Provide accurate, complete and up-to-date information, in particular that required for identification (KYC) and formation processes.
• Pay promptly the official fees that are directly attributable to them (for example, the Delaware Franchise Tax).
• Respond to notices, deadlines and documentation requests communicated by Aiden.
• Comply with their tax obligations in their country of residence, including, where applicable, declaring in the Spanish IRPF (personal income tax) any income obtained from the company.
• Use the Services and the company formed in accordance with the law, refraining from using them for unlawful or fraudulent activities or activities that harm third parties.

Aiden shall not be liable for the consequences arising from any breach of these obligations by the Client, including penalties imposed by public authorities for payments or filings not made on time for reasons attributable to the Client.

The Client shall not, directly or indirectly:

• Use the Services for unlawful activities, money laundering, fraud or tax evasion.
• Impersonate third parties or falsify information.
• Attempt to gain unauthorised access to systems, accounts or data belonging to Aiden or other clients.
• Introduce malware, reverse-engineer the software or overload the infrastructure.
• Resell or sublicense the Services without the express authorisation of Aiden.

Breach of this policy may result in immediate suspension or termination of the contract, with no right to a refund.

All Content on the Platform (software, design, trademarks, logos, text, templates) is owned by Aiden or its licensors and is protected under intellectual and industrial property law.

Aiden grants the Client a limited, non-exclusive, non-transferable and revocable licence to use the Platform for the purpose of receiving the Services. This licence does not involve any assignment of intellectual property rights.

Personalised documents generated for the Client as part of the service (articles of association, Operating Agreements, etc.) may be used by the Client for the purposes of their company.

Both parties undertake to keep confidential any non-public information exchanged within the framework of the contractual relationship.

The processing of the personal data of the Client is governed by our Privacy Policy, which forms an integral part of these Terms. The Client may exercise their rights of access, rectification, erasure and other rights recognised under the GDPR as set out in that policy.

Tax, legal and corporate information provided through the website and by the support team is general and informational in nature. It does not constitute personalised legal, tax or financial advice, except where expressly agreed within the scope of a plan.

The Client is solely responsible for verifying their particular situation, in particular with regard to their tax residency, the possible existence of a permanent establishment in Spain or another jurisdiction, and their reporting obligations (such as Modelo 720). We recommend consulting an advisor about the specific case before making any decisions.

Aiden will provide the Services with professional diligence. However, since part of the outcome depends on third parties (public authorities, banking institutions), Aiden does not guarantee:

• Exact timeframes for company formation or the opening of bank accounts, which depend on the timescales of the relevant authorities and institutions.
• Approval of a bank account by Wise, Mercury or another institution, which applies its own criteria.
• Uninterrupted and error-free availability of the Platform.

The Services are provided "as is" and "as available" as regards the functionalities of the Platform, with no warranties other than those that cannot be legally waived.

To the extent permitted by law, the total and aggregate liability of Aiden to the Client for any matter related to the Services shall be limited to the amount actually paid by the Client to Aiden in the twelve (12) months preceding the event giving rise to the claim.

Aiden shall not be liable for:

• Indirect damages, loss of profit, loss of business opportunities or loss of data.
• Penalties imposed by authorities for reasons attributable to the Client (non-payment of official fees, failure to file returns for which the service has not been engaged, etc.).
• Business, tax or investment decisions made by the Client.

Nothing in these Terms excludes or limits liability that cannot be legally excluded, including liability arising from wilful misconduct or gross negligence.

The Client undertakes to indemnify and hold Aiden harmless against any claim, damage, loss or expense (including reasonable legal defence fees) arising from: (i) misuse of the Services; (ii) breach of these Terms; (iii) infringement of third-party rights; or (iv) use of the company formed for unlawful purposes.

Aiden may suspend or terminate the contract, in whole or in part, in the event of: non-payment, material breach of these Terms, failure to cooperate in KYC processes, unlawful use of the Services, or a request from a competent authority.

The Client may terminate the contract at any time in accordance with the cancellation clause. Termination does not exempt the Client from paying amounts accrued up to the effective date.

Neither party shall be liable for failure to perform its obligations where this is due to force majeure or fortuitous events beyond its reasonable control (natural disasters, conflicts, widespread telecommunications failures, unforeseeable regulatory changes, actions by public authorities, etc.). The affected party shall notify the other as soon as reasonably possible.

The Client may not assign their contractual position without the prior consent of Aiden. Aiden may assign the contract to an entity within its group or as part of a corporate transaction, ensuring that the terms are maintained.

Aiden may update these Terms to reflect legal or service changes. Amendments will be published on this page together with their update date. If an amendment significantly reduces the scope of the service or increases the price, the Client may cancel without penalty within the 30 days following notification. Continued use of the Services after the changes take effect constitutes acceptance of them.

Communications between the parties shall take place through the Client dashboard, the email address provided at registration, or the support channels enabled (chat, WhatsApp on plans that include it). The Client is responsible for maintaining a valid email address and for reviewing notifications relating to deadlines and obligations.

If any provision of these Terms is held to be void or unenforceable, the remainder shall continue in force, and that provision shall be construed in the manner closest to the original intention of the parties.

These Terms, together with the Terms of Service by plan, the Privacy Policy and the Cookie Policy, constitute the entire agreement between the parties. Failure by Aiden to exercise any right shall not constitute a waiver of that right.

Clauses which by their nature should survive termination of the contract (intellectual property, confidentiality, limitation of liability, indemnity, governing law and jurisdiction) shall remain in force after the end of the contractual relationship.

These Terms are governed by the law of England and Wales.

The Spanish-language version is provided to facilitate understanding; in the event of any discrepancy with an English-language version, the interpretation that best respects the rights of the consumer Client shall prevail.

Disputes shall preferably be resolved through direct good-faith negotiation. Failing that, they shall be submitted to the courts of London, without prejudice to any non-waivable rights that applicable consumer protection regulations grant to the consumer Client, including the possibility of bringing proceedings before the courts of their place of residence within the European Union, as well as recourse to alternative dispute resolution platforms.